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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Darrick Morris

Darrick Morris

December 2, 2024

2  out of  5
rating by Darrick Morris
"I was with this branch for years. Never had an issue before the late Denise Sheeders unfortunately passed away. She was a wonderful woman. When the new person took over we had few minor issues in the beginning, but it wasn’t until I actually had a claim, that we had any real issues. First they switched me from full coverage to comprehensive, and I really wasn’t aware this change occurred. Luckily, the comprehensive still covered this incident. I was heading home from work, and a deer ran in front of me. I did everything I could to try, and slow the vehicle down. Yet, there was no way of avoiding it. My front end, my grill, my hood were all damaged. I called Statefarm everything was covered. They said that it wouldn’t affect my rates. After the repairs, my monthly payment went through the roof. So, I started shopping around. Just to find out that even before the incident, I was already paying too much for insurance. Statefarm was already so high that I had avoided rental car coverage, and road side assistance. After the accident their office wouldn’t even respond to any of my texts, or emails. With my new company I have full coverage insurance, a low deductible, rental car coverage, and road side assistance. I even reported my hitting the deer to them, and my monthly payment is still $150 cheaper than what Statefarm raise mine to after the accident, and around $60 cheaper than before the accident. So, if you’ve been with Statefarm for years, like I have you might want to shop around. I mean why pay more than you have to? I admit that they will go above, and beyond to make sure your vehicle is repaired, as they should."
We responded:
"Hey Darrick, I’m sorry that you don’t feel you’ve had a good experience, especially after we’ve explained things in great detail to you in the past, went over why your insurance had increased, etc. I’ve appreciated our conversations, and have appreciated you as a customer. And I certainly agree with what you said about Denise— she was a wonderful woman! "
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Cass H

November 15, 2024

1  out of  5
rating by Cass H
"Very rude people they claim your always behind even when your paid up they claim you miss a payment or payments they have horrible customer service and are very rude and very horrible services"
We responded:
"Hi Cass— so sorry you feel that way. We pride ourselves in explaining billing as best we can and certainly feel like we do our best to help our customers. If you’d like to come in and go over your payment history with us again in further detail, we’d love to invite you in to do so. "
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Adam Miles

September 19, 2024

5  out of  5
rating by Adam Miles
"Always helpful and quick service!"
We responded:
"Thanks for your 5-star review, Adam! We appreciate you & love chatting when you call in! Thanks for being such a great customer— looking forward to many more years of helping protect what matters most to you & your insurance needs! "
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Julie H

August 28, 2024

5  out of  5
rating by Julie H
"Wonderful staff, very fast to get back with you and very professional. Highly recommend"
We responded:
"Thank you so much for your review, Julie! We appreciate you a lot & always enjoy helping! Looking forward to many more years of working together. Thanks again!"
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Amy Grayson

August 24, 2024

5  out of  5
rating by Amy Grayson
"We have had several changes to our car and home insurance plans in the past few years. Connie has done an excellent job at obtaining quotes for us and goes above and beyond to provide awesome customer service. I have also had the pleasure of working with other members of Kristin’s team. They are efficient, professional, knowledgeable, hard working, and always have our best interests in mind when important decisions are required. I would highly recommend this State Farm team for your insurance needs!"
We responded:
"Amy we appreciate your feedback and love having you as a customer! We are thankful to be able to help with your home insurance & auto insurance! Thank you for your review!"
Profile photo of Blake Byrd

Blake Byrd

August 23, 2024

5  out of  5
rating by Blake Byrd
"I switched from Farm Bureau and was very unhappy with the insurance I had before. The lady's in this office are incredibly polite and articulate, they go above and beyond to ensure you get the best possible prices/coverage, and they are sooo thorough with making sure you understand the coverage you're buying. I had billing questions recently, I sent one text to the office and within an hour Kristin personally called me to talk things over and gave me peace of mind about the questions I had. I have nothing but praise for this office!"
We responded:
"Blake, we have appreciated you from day one and we’re thankful to have you as a customer! Thanks for allowing us to help, you know we’re here anytime for you. We’re glad to help and grateful we can. Thanks for your review!"
Profile photo of Alphonse Bifulco

Alphonse Bifulco

August 23, 2024

5  out of  5
rating by Alphonse Bifulco
"The Times that I've been at that office the Whole team is polite and knowledgeable on information and very helpful very comfortable environment Like them people"
We responded:
"Thank you so much for your review Alphonse! We love having you in the office and enjoy seeing you often. Thanks for your kind words and for leaving us a review!"
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Weezy

August 23, 2024

5  out of  5
rating by Weezy
"I really love this office. The ladies are very friendly and do their best to get you the best possible insurance rates that they can. The office is very beautiful and smells good. Every time they have very good customer service."
We responded:
"Weezy, you’re one of the best! We appreciate you each time you come in, thank you for being such a great customer! We’re lucky to be the ones to help with your insurance!"
Profile photo of Robert McDougall

Robert McDougall

August 23, 2024

5  out of  5
rating by Robert McDougall
"Kristin’s knowledge and experience in insurance is incredible and she helps make it so simple and easy to understand! I couldn’t recommend her and her team more!"
We responded:
"Robert, we so appreciate your kind words! Insurance is our jam and we are thankful for people like you that trust us to continue to do what we love: help people with their risks & protect what matters most to them! Thanks for your awesome review! "
Profile photo of Cheryl Campbell

Cheryl Campbell

July 30, 2024

5  out of  5
rating by Cheryl Campbell
"I’d like to thank Kristin Wykoski on 20th st Bsttle Creek. During a difficult time she and her staff have went above and beyond for myself and my family. Great service with a hug and smile💜"
We responded:
"Oh Cheryl, we just love you! We love being able to be there for you and your family, and I’m truly honored to be able to do it. Thanks for the beautiful words. ♥️"
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Valerie Messner

May 16, 2024

5  out of  5
rating by Valerie Messner
"First encounter with my new rep’s office and I am so pleased!"
We responded:
"We’re so glad! Thanks for being such a great customer, Valerie!"
Profile photo of Scott Simmons

Scott Simmons

March 7, 2024

5  out of  5
rating by Scott Simmons
"What a wonderful staff They we’re so helpful with my questions. They were very attentive to me and my concerns."
We responded:
"Scott, we so appreciate hearing about your positive experience! Thank you for your review— you’re the best!"
Profile photo of Carly Whitman

Carly Whitman

March 7, 2024

5  out of  5
rating by Carly Whitman
"Kristin and her team have truly amazing customer service. We are so impressed with how much Kristin has done with this business so quickly after opening. She dose so much for everyone she knows as well as our community and has always been there for myself and my family! We appreciate the business her and her team provides and truly recommend this team for your insurance needs."
We responded:
"Carly, thank you for your review! We are so thankful for our community, thanks for being a part of it and for being the best part of why we do what we do! We appreciate everything you do as well and look forward to serving you for your insurance needs in the future! Thanks again! "
Profile photo of Sarah Simmons

Sarah Simmons

March 7, 2024

5  out of  5
rating by Sarah Simmons
"I love the warm and welcoming atmosphere. I know that if I have a problem, someone on Krissy's team will be on it and I won't have to worry about anything. You can tell that these people genuinely care about making insurance easy and affordable."
We responded:
"Thank you so much for sharing your positive experience, Sarah! We always love it when someone walks away from an interaction with our staff feeling cared for. Thanks for recognizing that! We appreciate you!"
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lindsey redpath

March 7, 2024

5  out of  5
rating by lindsey redpath
"Kristin, Melissa & Connie are the best. They make you feel like family and really listen to what your insurance needs are."
We responded:
"Thank you so much for sharing your experience, Lindsey! We appreciate you and always look forward to seeing you!"
Profile photo of Kristin Elder

Kristin Elder

February 9, 2024

5  out of  5
rating by Kristin Elder
"I just changed insurance companies after 7 years with my previous, and in the last 3 days I have felt more heard and helped than I ever did with my previous insurance agency. Melissa made the entire process from start to finish as easy as possible and made sure I had everything correct for my needs. If you are looking for an overly kind and helpful agency, look no further!"
We responded:
"Kristin, thank you for your honest words, and letting us help with your insurance— it was a true pleasure and we are so appreciative of your support! "
Profile photo of christina lewis

christina lewis

November 3, 2023

5  out of  5
rating by christina lewis
"Connie was fantastic and on top of everything! She helped me get my daughter all set up quickly and I didn’t even have to go into the office! Great and easy experience! We’ve been with State Farm for many years!"
We responded:
"Christina, thanks so much for your awesome review -- we LOVE Connie so much and would be lost without her! :) Really glad that your experience was a good one, and that it made things easier for you. Please know we're here anytime, and always glad to help!"
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Stephen Cindric

October 4, 2023

5  out of  5
rating by Stephen Cindric
"Thank you Connie Nowicki. We had an issue where Connie persevered to get a resolution. I appreciate all your help. Connie and her staff went above and beyond."
We responded:
"Stephen, thanks so much for your review -- we adore Connie and are thankful for all she does for our customers & community! Thanks for being a great customer!"
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sherbert davis

September 20, 2023

5  out of  5
rating by sherbert davis
"Great prices and great customer service!"
We responded:
"We appreciate you! Thanks for your review!"
Profile photo of Randy Cavinder Jr

Randy Cavinder Jr

July 28, 2023

5  out of  5
rating by Randy Cavinder Jr
"I have had State Farm for years and they are amazing, but Kristin's office far exceeds any agent I have ever had. They have a beautiful office full of beautiful personalities who are ready to far exceed your expectationsfor customer service. I would strongly encourage you to stop by and meet them in person if you are looking for insurance and a great agency to cover you and your family. #callkristin"
We responded:
"Ok my friend, you are our win for the day! You are so much the reason why we love doing what we do! Thank you for such a lovely review, we appreciate you so much! And thanks for being the best customer— you’re a joy to work with and we’re super thankful for you! "
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chloe eakins

July 18, 2023

5  out of  5
rating by chloe eakins
"Connie!!!!! She is the best... hands down!!! She has been the most helpful and delightful person to talk to! She deserves to at least have a weekly pizza party!"
We responded:
"Chloe, can’t tell you how much your words mean! We appreciate you and we are so lucky to have customers like yourself— who take the time to literally MAKE OUR DAY! Our team is lucky to have Connie, and we are thankful for YOU! "
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Mark Frisch

June 29, 2023

1  out of  5
rating by Mark Frisch
"There is no way on earth that I would do business with her."
We responded:
"Hi Mark— while we value your feedback, we hold our customers information in the utmost importance and are working with police and claims to assist in this event. We are sorry you feel as you do. "
Profile photo of Joy Campbell

Joy Campbell

May 22, 2023

5  out of  5
rating by Joy Campbell
"This is my insurance company these ladies in this office work above and beyond the call of duty miss Connie was on the phone with me every day I had just got a car and Granger Garbage disposal backed into it when it was at Auto-Lab getting fixed. And she had always kept me up-to-date on everything she is wonderful I love this office Kristen is awesome and so is Miss Melissa. You want a good State farm agency you come to these girls"
We responded:
"Joy, we appreciate you so much! Thanks for letting us help with your insurance! We appreciate your feedback more than you know, and I’m elated that you’ve been happy with your experience with our office! We look forward to helping you going forward! "
Profile photo of Tony Baker

Tony Baker

May 19, 2023

5  out of  5
rating by Tony Baker
"I had a 10am appointment and was greeted as soon as I walked in by the ladies at the front desk and got right in for my appointment and had all my questions answered so that I could understand my options, Kristen did an excellent job of explaining things and helping me to make the right choices for my family"
We responded:
"Tony, you are a huge part of the reason why we love doing what we do so much! Thanks for your feedback and we appreciate you so much! "
Profile photo of Sara Conklin

Sara Conklin

May 18, 2023

5  out of  5
rating by Sara Conklin
"This State farm district has done an amazing job with my account everything was a hot mess for 3 months and these women have worked diligently on my account day in and day out 5 days a week consistently sunup to sundown to get my account correct from someone else messing it up I highly recommend them as your agents."
We responded:
"Sara, your review means more than you’ll ever know! We appreciate your loyalty to us, and your words! Our goal is to always advocate for our policyholders, and I’m so glad we were able to be there for you! Please know we’ll always do our best! Appreciate you, Sara!"